Refund Policy

At HomeLoanNest, we value our clients’ trust and satisfaction above all else. We strive to provide the best mortgage advice and services tailored to your needs. However, we understand that circumstances can change, and you may require a refund for certain services.

Eligibility for Refund

Refunds may be issued under the following conditions:

  • The service was not delivered as promised.
  • The request for a refund is made within 30 days of your purchase.
  • You have not utilized the service or received any benefits from it.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our customer service team via email at [email protected].
  2. Provide your order number and the details of your request.
  3. Our team will review your request within 3-5 business days and notify you of the resolution.

Processing Time

Approved refunds will be processed within 7-10 business days and will be returned to the original payment method used during the purchase.

Exceptions

Please note that certain fees, such as processing or administrative fees, may be non-refundable. Additionally, any services rendered after the refund request will not be eligible for a refund.

Contact Us

If you have any questions regarding our refund policy, please feel free to reach out to us at:

Thank you for choosing HomeLoanNest. We appreciate your business and are committed to ensuring your experience meets your expectations.